The operations platform for Managed Service Providers. Monitor vendor status, automate client reporting, and keep your MSP running smoothly.
Outage Intelligence
Monitors the SaaS and cloud infrastructure your clients depend on. When something goes wrong, your clients hear from you first, not the other way around.
Documentation Unification
One searchable pane for all MSP documentation. SharePoint, IT Glue, vendor portals, file servers. Technicians find what they need in seconds, not minutes.
Executive Report Automation
Generates client-ready executive reports by pulling data from across your stack automatically. Turns half-day QBR prep into a 10-minute review.
Real-Time Ticket Quality Monitoring
Catches incomplete time entries, missing documentation, and SLA misalignment before it reaches the service manager.
Client Intelligence & Lifecycle Signals
Surfaces renewal risks, expansion opportunities, and account health trends so your account managers spend time on strategy instead of digging through tickets and spreadsheets.
After-Hours Notification Service
Routes critical alerts to the right technician at the right time, with intelligent escalation when the primary contact doesn't respond. Built on the same notification engine as Status.